Privacy Policy

Introduction

Welcome to iWont. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using iWont, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on iWont
  • Express an interest in obtaining information about us or our products and services
  • Participate in activities on the website
  • Contact us for support or inquiries

The personal information we collect may include:

  • Identity Data: Name, username, date of birth, and gender
  • Contact Data: Email address, telephone number, and postal address
  • Financial Data: Payment card details and bank account information
  • Transaction Data: Details about payments and purchases you make
  • Technical Data: IP address, browser type, device information, and operating system
  • Profile Data: Username, password, purchases, interests, preferences, and feedback
  • Usage Data: Information about how you use our website and services
  • Marketing Data: Your preferences for receiving marketing communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (hardware model, operating system, unique identifiers)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect or receive for the following purposes:

Service Delivery

  • To provide, operate, and maintain our services
  • To process your transactions and manage your orders
  • To send you service-related notifications and updates
  • To provide customer support and respond to your inquiries

Account Management

  • To create and manage your account
  • To authenticate your identity and prevent fraud
  • To personalize your experience on our platform

Communication

  • To send you marketing and promotional communications (with your consent)
  • To inform you about new products, services, and features
  • To send you newsletters and updates about iWont

Improvement and Analytics

  • To analyze usage trends and improve our services
  • To conduct research and development
  • To monitor and analyze the effectiveness of our marketing campaigns
  • To detect, prevent, and address technical issues

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you have given us explicit consent to do so.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processing companies
  • Email service providers
  • Analytics providers
  • Customer support services
  • Hosting and infrastructure providers

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Protection of Rights

We may disclose your information when we believe it is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights and property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and provide information to site owners.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website's performance.

Functionality Cookies

These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced features.

Targeting Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may be set by us or by third-party advertising partners.

Managing Cookies

You can control and manage cookies in various ways:

  • Most browsers allow you to refuse or accept cookies
  • You can delete cookies already stored on your device
  • You can set your browser to notify you when you receive a cookie

Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
  • Access Controls: We restrict access to personal information to authorized personnel only
  • Secure Storage: We store your data on secure servers with appropriate safeguards
  • Regular Audits: We conduct regular security audits and assessments
  • Employee Training: Our staff receive training on data protection and security practices

Your Responsibility

While we take security seriously, you also have a role to play:

  • Keep your password secure and confidential
  • Do not share your account credentials with others
  • Log out of your account when using shared devices
  • Report any suspicious activity immediately

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Objection

You have the right to object to our processing of your personal information for direct marketing purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@iwont.co.uk. We will respond to your request within 30 days.

Business Accounts

For Business Users

If you register as a business on iWont, additional terms and data processing arrangements apply to ensure compliance with commercial regulations and to provide you with enhanced features.

Business Information Collection

When you create a business account, we collect:

  • Company Details: Business name, registration number, VAT number, and trading address
  • Financial Information: Bank account details for payment processing and seller payouts
  • Verification Documents: Proof of business registration, director identification, and business licenses
  • Trading Data: Product listings, sales history, customer interactions, and performance metrics
  • Communication Records: All correspondence with customers and support teams

Business Data Usage

We use your business information to:

  • Verify your business legitimacy and prevent fraudulent activity
  • Process payments and manage seller accounts
  • Provide analytics and insights to help you grow your business
  • Ensure compliance with tax regulations and trading standards
  • Facilitate communication between you and your customers
  • Generate invoices and financial reports

Business Account Responsibilities

As a business user, you are responsible for:

  • Maintaining accurate and up-to-date business information
  • Complying with all applicable laws and regulations
  • Protecting your account credentials and access
  • Ensuring product listings are accurate and lawful
  • Responding to customer inquiries in a timely manner
  • Handling customer data in accordance with GDPR and privacy laws

Data Retention for Business Accounts

Business account data is retained for:

  • Active Accounts: For the duration of your business relationship with us
  • Transaction Records: Minimum 7 years for tax and legal compliance
  • Closed Accounts: Up to 10 years for legal and regulatory requirements

For more information about business accounts, please contact our Business Support team at business@iwont.co.uk

Policy Changes

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

Material Changes

If we make material changes to how we treat your personal information, we will notify you by:

  • Posting a prominent notice on our website
  • Sending you an email notification to the email address associated with your account
  • Providing an in-app notification when you next log in

Your Acceptance

By continuing to use iWont after we post changes to this Privacy Policy, you accept and agree to those changes. If you do not agree to the updated policy, you should stop using our services and contact us to close your account.

Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services constitutes your acceptance of any changes to this policy.

Contact Us

Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Email

For general privacy inquiries: privacy@iwont.co.uk

For business account inquiries: business@iwont.co.uk

For data subject access requests: dpo@iwont.co.uk

Postal Address

iWont Ltd
Data Protection Officer
[Your Street Address]
[City, Postal Code]
United Kingdom

Response Time

We aim to respond to all privacy-related inquiries within 5 business days. For data subject access requests, we will respond within the legally required timeframe of 30 days.

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
www.ico.org.uk

Last Updated: January 2025

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